Expert hearing care, honest guidance, and better value
We help people understand their hearing, choose technology that fits their lives, and receive the professional fitting, verification, and long-term support needed to get more from their hearing aids.
Hearing Aid Factory Outlet has served Lawrenceville and Gwinnett County from its Sugarloaf Mills location since April 2015.
Board-Certified ExpertiseGwen Cantrell, BC-HIS
Gwen has worked in hearing healthcare since 2012. She is Board Certified in Hearing Instrument Sciences and provides care centered on clear communication, thoughtful recommendations, precise hearing-aid fitting, and dependable follow-up service. She is also a Certified Dementia Practitioner (CDP) through the National Council of Certified Dementia Practitioners.
Premium-level care without premium retail markups
Our outlet model is built to provide leading hearing technology and professional care at a better value—without reducing the quality of testing, fitting, verification, or ongoing service.
Advanced Testing
Comprehensive evaluations using advanced equipment inside a full-size sound-treated testing booth.
Precision Fitting
Professional programming and real-ear measurement to verify how hearing aids perform in the ear.
Open Seven Days a Week
Convenient access to adjustments, cleaning, troubleshooting, repairs, and technology support.
Care Beyond the Office
Mobile hearing care, senior-community service days, and complimentary hearing-health education.
People, process, proof, and community
These pages explain who provides your care, how our fitting process works, what local families have experienced, and how Hearing Aid Factory Outlet serves the community beyond the clinic.
Meet Gwen Cantrell
Read Gwen’s personal story, professional credentials, board service, dementia-care training, and approach to hearing care.
Why Choose Us
See the specific testing, fitting, verification, access, support, and value differences that shape our practice.
Patient Stories & Reviews
Read detailed family stories and public patient reviews about hearing tests, fittings, follow-up care, and long-term support.
Our Hearing-Care Team
Learn how Gwen and the clinic team coordinate testing, fitting, repairs, support, and continuity of care.
Our Hearing-Care Process
Understand what happens from the first conversation through testing, recommendations, fitting, verification, and follow-up.
Best-Practice Fitting
See how professional programming, verification, speech testing, and follow-up are used to move beyond manufacturer defaults.
Community Involvement
Learn about senior-community programs, health events, education, and other ways our team serves beyond the clinic.
Professional Referrals
Information for physicians, senior-care professionals, employers, and other professionals coordinating hearing-related care.
Governor-appointed state board member
Gwen has been appointed twice by Georgia Governor Brian Kemp: first to the State Board of Hearing Aid Dealers and Dispensers in 2022 and again to the State Board of Examiners for Speech-Language Pathology, Audiology, and Hearing Aid Dispensing in 2026. View the signed 2026 executive order.
Five consecutive Best of Gwinnett awards
Hearing Aid Factory Outlet was recognized from 2021 through 2025 in the Best of Gwinnett Audiology Practice category. See more reasons patients choose our practice.
We do not simply sell hearing aids
We test, fit, verify, adjust, and support them—with recommendations based on hearing needs, lifestyle, comfort, connectivity, and budget.