Professional Referrals

Hearing Aid Factory Outlet welcomes referrals from physicians, ENT practices, senior communities, home-health professionals, rehabilitation providers, case managers, employers, public-safety agencies, and other professionals who need a dependable local hearing-care resource.

When a Referral May Be Appropriate

• A patient reports difficulty understanding speech, especially in background noise.
• Family members notice frequent repetition, higher television volume, or withdrawal from conversation.
• A hearing-aid user needs cleaning, repair, programming, or a second opinion.
• A homebound adult cannot easily travel to a clinic.
• A senior community needs on-site hearing services, resident screening, or education.
• An employer needs occupational testing, hearing conservation support, or mobile services.

Services Available

Services include hearing screening, comprehensive hearing evaluation, speech-understanding and speech-in-noise testing, hearing-aid consultation, prescription hearing-aid fitting, Real Ear Measurement, Live Speech Mapping, follow-up care, reprogramming, cleaning, repair, custom earmolds, and hearing protection.

See our full Hearing Tests & Services section.

When Medical Follow-Up Is Appropriate

We do not treat ear disease. Sudden hearing change, major asymmetry, drainage, pain, unexplained dizziness, visible abnormality, or other concerning findings may require evaluation by an appropriate medical provider. Our process includes recognizing when a hearing-care visit should pause and a medical referral should be recommended.

Learn more about ENT and medical referral assistance.

Senior Communities and Homebound Adults

Our mobile program supports residents who have difficulty traveling, families managing hearing care from a distance, and communities that want organized service days. Services may include cleaning, repair coordination, adjustments, screenings, family education, and hearing-aid support.

See Senior Community Hearing Services and Mobile & In-Home Hearing Care.

Occupational and Public-Safety Referrals

We also work with employers and agencies that need baseline or annual audiograms, pre-employment testing, fit-for-duty hearing evaluations, mobile workplace testing, industrial hearing protection, or public-safety hearing services. The reason for the referral should be clearly stated before scheduling.

Visit Occupational Hearing Services.

What to Include With a Referral

• Patient name and contact information
• Reason for referral
• Relevant hearing history
• Known communication, mobility, cognitive, or language needs
• Current hearing-aid brand and model, if applicable
• Any scheduling deadline
• Preferred method for returning information, subject to authorization and privacy requirements

Communication With the Referring Professional

With the patient’s authorization, we can provide appropriate information about attendance, test completion, hearing-aid status, recommendations, or whether additional follow-up was advised. Communication remains focused on the referral question and the patient’s consent.

Why Refer to Hearing Aid Factory Outlet

• Gwen Cantrell, BC-HIS is nationally board certified and has served on Georgia professional licensing boards.
• The clinic has a full-size sound-treated booth.
• Real Ear Measurement and Live Speech Mapping are available.
• We provide in-office cleaning, receiver replacement, troubleshooting, and repair coordination.
• Mobile and in-home care are available for appropriate patients and communities.
• The clinic is open seven days a week inside Sugarloaf Mills.
• We support prescription devices from Starkey, Phonak, and Signia and evaluate many devices purchased elsewhere.

Frequently Asked Questions

Do you require a physician referral?

Most hearing-care visits do not require one, but additional evaluation may be appropriate when symptoms or test findings raise concern.

Can you see patients who already own hearing aids?

Yes. We evaluate many devices purchased from other providers. Service depends on brand, model, software access, parts, and condition.

Do you provide mobile services?

Yes, for private homes, senior communities, events, and certain workplace needs, subject to location and scheduling.

Can family or caregivers participate?

Yes. Their involvement is often helpful for communication goals, memory concerns, device management, and follow-through.

How quickly can a patient be seen?

Availability varies, but seven-day operations and in-office service capabilities help us respond efficiently.