Hearing Aid Factory Outlet is led clinically by Gwen Cantrell, BC-HIS, with a local team that supports patients before, during, and after their appointments. This page explains how that team works together. For Gwen’s complete professional biography, credentials, state-board service, and personal story, visit Meet Gwen Cantrell, BC-HIS.
Clinical Hearing Care Led by Gwen Cantrell, BC-HIS
Gwen is a nationally board-certified Hearing Instrument Specialist. She provides hearing testing, hearing-aid selection and fitting, programming, verification, follow-up care, and appropriate medical referral. Her approach begins with the patient’s communication needs, hearing history, speech understanding, family concerns, dexterity, vision, memory, phone use, lifestyle, and budget.
Read more about Gwen’s background and credentials, or see why patients choose Hearing Aid Factory Outlet.
A Local Team Instead of a Distant Call Center
Patients benefit from a team that can coordinate appointments, hearing-aid cleaning, receiver replacement, phone and app support, troubleshooting, repair logistics, follow-up scheduling, and other practical needs without sending every question through a distant call center.
Testing and Fitting Support
Appointments can include comprehensive hearing evaluation, speech testing, hearing-aid consultation, fitting, programming, Real Ear Measurement, and Live Speech Mapping when appropriate.
Long-Term Device Support
The clinic provides cleaning, receiver replacement, troubleshooting, reprogramming, follow-up adjustments, app and phone support, warranty coordination, and manufacturer repair.
Senior and Caregiver Support
For patients with memory, dexterity, mobility, or caregiver needs, the team can adapt communication, simplify routines, involve family, and coordinate appropriate follow-up.
Mobile and Community Care
Selected in-home, senior-community, health-fair, and workplace services extend hearing support beyond the Lawrenceville clinic.
How Care Is Coordinated
The goal is continuity: understand the concern, test appropriately, explain the findings, recommend only what fits the patient’s needs, verify the fitting, and remain available for adjustments and support afterward. See the full Hearing Aid Factory Outlet care process and our best-practice hearing aid fitting standards.
What Patients and Families Say
Patient experiences are one of the clearest ways to understand how a practice communicates and follows through over time. Read our Patient Stories & Reviews, including long-term family experiences and public Google review excerpts.
Meet With Gwen and the Team
Schedule an appointment at Hearing Aid Factory Outlet inside Sugarloaf Mills in Lawrenceville. The clinic serves patients throughout Gwinnett County and the greater Atlanta area.